Here are some troubleshooting manuals for particular topics.

(1) Your Electronic Network Relationship

(2) VPN Troubleshooting Problem Messages

(3) VPN Modems Troubleshooting Guide

(4) VPN ISP Troubleshooting Guide.

(1) Your Electronic Individual System Connection

Having problems joining to the Net in the home try these steps before contacting for help.

1. Are you experiencing an IP handle? Take to ipconfig /all. If you don’t have an IP handle restart your PC. If that doesn’t function power pattern your Cable/DSL device and modems and reboot your PC again after the system machines are up and stable. Make sure all your network wires are plugged in tight.

2. Following your PC reboots always check that your network adapter is active and packages are flowing. Conduct the ipconfig /all check again.

3. Check your connectivity by pinging several Web sites. If that will not function, ping the loopback address 127.0.0.1. If that fails, your adapter may not be working or it’s perhaps not effectively configured.

To test your IP address. From order prompt enter ipconfig /all (as shown in the picture) you ought to see an IP Handle and a few DNS Server addresses. The domain title process (DNS) is the way that Net domain names are found and translated into IP addresses and is required for browsing the Internet.

Ping 127.0.0.1 – loopback Test (as found in the picture). The loopback test is employed to check on if the IP collection is responding. When it times out or you get one the problem may happen if any one or more of these situations holds true:

*The TCP drivers are broken

*The network adapter is not working

*Another service is interfering with IP

Always check your network adapter, press the Start menu, Settings, Control Screen, and select System Connections. Dual click on the Local Region Connection or the Wireless Adapter whatever one you are using. Be certain its Connected. If you have multiple network cards disable usually the one you are perhaps not using.

There should be Packages exhibited in both the Delivered and Obtained counters. If the Acquired counter is 0 check that the adapter comes with an IP address. Select The Photostick USB .

Click the check always containers for Display symbol and Tell me below. A double PC symbol will be on the low right percentage of the taskbar in the tray place and will thumb while sending and obtaining packets. You are able to place your mouse within the icon to obtain the status and click it to obtain additional details.

Tracert shows the bond way to the prospective spot and the number of hops. Each jump could be the trip from switch to another. Tracert is just a convenient tool equally for knowledge where problems are in the network and for determining latency between hops.

Ping can be used to find out whether a host exists and is productive on the system and may establish the circular journey time for you to the device. You are able to enter a bunch name or an IP handle knowing it. If the demand times out then a sponsor is not reachable since it’s offline or there is a problem with the connection. Try a few sites, if nothing function then ping the loopback address 127.0.0.1 Also, if your DNS is no longer working or properly designed you can just ping the number having an IP address and you won’t be able to see the Internet.

If you should be having sporadic problems, perform a ping -t for 5 to 6 minutes then hit CTRL D to see the outcome of the check to determine if you’re dropping network packages (lost packets). If you’re, this frequently suggests an ISP problem or Cable/DSL switch problem. See VPN ISP Troubleshooting Information

(2) VPN Troubleshooting Mistake Communications

Q1 Problem Information: Rural Sponsor maybe not answering: or Unable to Handle the IP handle of the Distant Host

Cause: That suggests that the Contivity VPN Change never responded to the text attempt. The problem can possibly be with the Contivity switch it self, (switch might be down) or your device may be having a problem resolving the IP address.

Action: Decide to try pinging your destination title (Example: VPN.something.com). If you obtained a message that says “Request Timed Out” from the ping command, contact your ISP to ensure that their DNS is functioning correctly.

Q2 Problem Information: Maximum quantity of periods achieved

Cause: That shows that the most number of people for the account you’re using are still signed on.

Action: If you’re the sole user with VPN to your consideration, it is possible to have that mistake in the event that you restarted an association right after dropping the dial-up link with your ISP. The reason being the Contivity VPN Move takes up to at least one hour to determine that your connection has been slipped and wood you faraway from your account.